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We have a collection of the most frequent questions about our application. If you cannot find what you are looking for, do not hesitate to contact us.
General
It is an application that allows you to manage attendee lists and their payments for your team sports events.
Many groups of friends and sports teams need a way to keep track of attendees and their payments, but there was no application that allowed them to do it in a simple and fast way.
It is easy: you sign up through the form provided for that purpose, or you can simply access it with your Google or Facebook account. It is recommended, but not mandatory, that you enable notifications on your mobile phone or computer to stay up to date with changes in events. Once registered, you can create an event, invite your friends, and keep track of attendees and their payments if applicable. Or, if you have been invited to an event, you can confirm your attendance and make the corresponding payment if needed.
It is easy: you sign up through the form provided for that purpose, or you can simply access it with your Google or Facebook account. It is recommended, but not mandatory, that you enable notifications on your mobile phone or computer to stay up to date with changes in events. Once registered, you can create an event, invite your friends, and keep track of attendees and their payments if applicable. Or, if you have been invited to an event, you can confirm your attendance and make the corresponding payment if needed.
You can use the contact form we have provided, or you can also email us at [email protected].
Registration
It is easy: you sign up through the form provided for that purpose, or you can simply access it with your Google or Facebook account. Once registered, you will receive a welcome email with the application URL in case you forget it later. It is recommended, but not mandatory, to enable notifications on your mobile phone or computer to stay up to date with events in the application. These notifications work on every device you link when signing in or in Notifications.
The data required to register in the application are your name, your email address, and a password if you register through the registration form. Those data are only used to identify you in the application and to let other teammates know who is signing up for events. The email address is requested to send messages when you want to recover access in case you forget your account password. Your information is not shared with any third party, and if that were ever to happen, we would ask for your express consent.
From those two providers we take the same data as if you registered through the form, in addition to your profile picture on those networks and a unique ID that each platform provides to identify you within them. These providers only provide that information, which is disclosed in each authorization window. If you do not want your profile picture to be shown, you can change it from the Profile option.
Yes. On the Profile page there is an option with a pencil icon where you can change your registered data. In addition, you can also change your access password. If you signed in through Google or Facebook, you may not have a password initially configured; in that case, the application will send you an email so that you can configure your password for the first time when you click the change-password icon.
If you have forgotten your password, you can recover it from the Recover Password page. You will receive an email with instructions and a link to recover your password.
Yes, you can completely delete your Golito data. On the Profile page there is an option with a pencil icon to perform that action. Keep in mind that by deleting your data from the application, you will no longer be able to log in unless you register again and you will no longer receive event notifications.
Groups
A group is a set of friends or teammates who gather to attend sports events together. In Golito, a group is a way to organize and control events, their visibility, and the attendees registered for them.
Yes, you can create a group in the application. To do so, go to the Groups section and click the Create Group button. Then fill out the form with the group name, a description, and a cover photo if you wish. Once created, you can invite your friends to join it.
Of course, you can leave a group at any time. To do so, go to the Groups section, select the group you want to leave, and click the Leave Group button. Keep in mind that once you leave a group, you will no longer be able to see the events or the people registered for those events.
You can invite your friends to a group in the Groups section. To do so, select the group you want to invite someone to and click the Invite button. Then type the email address of the person you want to invite and click the Send Invitation button. The invited person will receive an email with a link to join the group. You can also share the invitation link directly with your friends.
If you were invited to a group, you will receive an email with a link to join it. Click the link and follow the instructions to join the group. You can also join a group if you have the invitation link; in that case, click the link and follow the instructions.
In the Events section, you can see the events from all the groups you belong to. To distinguish the events of each group, you can see the name of the group to which the event belongs on each event card. You can also filter events by group in the Events section.
Events
To create an event, go to the Events section and click the Create Event button. Fill out the form with the event name, date and time, location, and a description if you wish. You can also configure whether the event is public or private, whether it has a registration cost, and whether it has an attendee limit. Once created, you can invite your friends to attend the event.
There are two ways to sort attendees: by registration date and by points. By default, attendees are sorted by registration date, meaning the first people to register appear first in the list. You can also sort attendees by points, meaning those with the most points appear first in the list.
Weekly scheduling is a way to organize events that repeat every week. When creating an event, you can select the weekly scheduling option and choose the days of the week on which the event will repeat and the day when it will be activated so users can register. This way, you do not have to create the event every week, because it will be created automatically on the selected days.
You can share an event with your friends in the Events section. To do so, select the event you want to share and click the Share button. Then choose the way you want to share the event, for example by email, text message, or social media. You can also copy the event link and share it directly with your friends. Friends who are in the group will receive a notification when the event becomes available.
You only need to go to the event list, select the event you want to join, and click the Join button. If the event has a registration cost, you must make the corresponding payment to confirm your attendance. If the event has an attendee limit, you must sign up before the spots are filled.
Yes, you can cancel your attendance at an event at any time. To do so, go to the event list, select the event for which you want to cancel your attendance, and click the Cancel Attendance button. If the event has a registration cost, your money will be refunded if you cancel before the deadline. Keep in mind the time when you cancel, because if you cancel after the deadline, your money will not be refunded and or it could cause you a penalty.
You should stay attentive to application notifications, because if someone cancels their attendance, a spot will be released and you may be able to sign up for the event. You can also contact the event organizer to let you know whether there is any change in the attendee list.
Yes, you can cancel an event at any time. To do so, go to the event list, select the event you want to cancel, and click the Cancel Event button. Keep in mind that when cancelling an event, all attendees will be notified and refunds will be issued if they had already paid, when applicable. They will also be notified if there is any change in the event date, time, or location.
Points
Points are a loyalty system used in the application. They make it possible to reward people who are more faithful and reliable with the events published in the application. The more points you earn, the more possibilities you have to obtain benefits.
By earning points, you can obtain a better position on the attendee list, especially in events where spots are limited and fill up quickly. In the future, we are also thinking about enabling more benefits, such as discounts on events that have a registration cost, or even attending exclusive events for the highest-ranked users.
You earn them by signing up and attending events on time. You can also earn points if you invite your friends to join the application and the groups. You lose them if you cancel your attendance at an event after the deadline, if you do not attend an event for which you signed up, or if you receive a penalty.
You receive 3 points each time you attend an event. You receive 5 points if you invite a new friend and that friend attends their first event. You lose 3 points if you cancel your attendance at an event after the deadline. You lose 10 points if you do not attend an event for which you signed up. You lose 20 points if you receive a penalty.
Notifications
You can enable notifications when signing in through the notice that appears as soon as you enter the application, or from the Profile page in the Notifications section. For the moment, notification support is limited to compatible modern browsers: Chrome, Firefox, Edge, Safari, and Opera in their mobile and desktop versions.
From the Profile page in the Notifications section, depending on the current state, a button will appear with the option to Enable or Disable notifications.
By entering the Profile page, you can view the Notifications section, which will indicate whether notifications are active for that browser on that device.
This situation can happen for several reasons. The most common ones are that the browser may have been reinstalled, resetting the notification ID for all enabled sites. It may also be that you did not sign in on that device for more than 30 days, so the application assumes that device is no longer in use and removes it from the system until you sign in there again. Another reason is that you blocked page notifications in that browser, so you would need to reset the browser permissions for the Golito page.
Penalties
It is a kind of punishment applied to users who fail to comply with the rules of the events and the application. Penalties may be temporary or permanent, depending on the severity of the fault.
Normally, penalties are imposed by the event organizer, but they can also be imposed by application administrators. Penalties are imposed when a user fails to comply with event rules, for example if they cancel their attendance at an event after the deadline or if they do not attend an event for which they signed up.
They exist to maintain order and discipline in events and in the application. Penalties are applied to users who fail to comply with event rules so that other users know that certain behaviors are not tolerated and that the established rules must be followed.
The duration of a penalty depends on the severity of the fault. It may be temporary, for example if you cancel your attendance at an event after the deadline, you may receive a one-week penalty without being able to sign up for events. It may also be permanent, for example if you do not attend an event for which you signed up, you may receive a permanent penalty and will not be able to sign up for events in the future.
If you believe there was an unfair situation or that you did not commit the fault for which you were penalized, you can file a claim through the contact form we have provided, or you can also contact the group administrator. The administrator will review your case and make a decision.